Shipping Policy

Last updated: 5 October 2026

At PAKDONKIE, we deliver foldable wagons, trolleys, accessories, and other products directly to customers across South Africa.

1. Delivery Timeframes

Our estimated delivery timeframe is:

8–15 business days

Delivery times are estimates and may vary depending on your location, courier schedules, public holidays, peak periods, weather, or circumstances outside our control.

Business days exclude weekends and public holidays.

2. Order Processing

Orders are processed after successful payment has been received.

Please allow reasonable processing time before your order is handed over to the courier.

Once your order has been dispatched, tracking information may be provided where available.

3. Delivery Areas

PAKDONKIE delivers to eligible addresses throughout South Africa.

Some remote or outlying areas may experience longer delivery times or additional delivery charges depending on courier availability.

4. Delivery Fees

Delivery fees are calculated at checkout based on the applicable delivery option, order size, destination, and/or promotional offer.

Free delivery may be available on orders of R1,000 or more, where the promotion applies.

PAKDONKIE reserves the right to change delivery promotions or introduce exclusions, which will be displayed on the website or at checkout.

5. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

PAKDONKIE cannot be held responsible for delays, failed deliveries, or additional delivery costs resulting from an incorrect or incomplete delivery address or contact information supplied by the customer.

6. Courier Delays

Although we work with delivery partners to get your order to you as quickly as possible, courier delays can occasionally occur.

Delays may be caused by:

• High-volume periods.

• Public holidays.

• Severe weather.

• Remote-area deliveries.

• Incorrect delivery information.

• Operational or logistical issues.

• Circumstances beyond our reasonable control.

If your order is delayed, please contact us so that we can assist with tracking and follow-up where possible.

7. Damaged Parcels

Please inspect your parcel when it arrives.

If your package appears visibly damaged, take photographs of the packaging before opening it where possible.

If the product itself has been damaged, contact PAKDONKIE Customer Support as soon as possible with your order number and clear photographs or videos of the damage.

8. Missing Deliveries

If your order has been marked as delivered but you have not received it, please contact us as soon as possible.

We will assist with checking the available tracking information and contacting the delivery provider where necessary.

9. Tracking

Where tracking is available, tracking details will be provided once your order has been dispatched.

Tracking updates may take some time to appear after the parcel has been collected by the courier.

10. Delivery Address Changes

If you need to change your delivery address after placing an order, contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has already been processed or dispatched.

Additional delivery charges may apply where a courier has already attempted delivery or an address change is possible.

11. Contact Us

If you have questions about your delivery or order, please contact PAKDONKIE Customer Support using the contact details provided on our website.

PAKDONKIE
Pack it. Pull it. Lekker.

By placing an order with PAKDONKIE, you acknowledge that the 8–15 business day delivery timeframe is an estimated timeframe and not a guaranteed delivery date, except where otherwise required by applicable law.