Terms of service

Terms of Service

Last updated: 5 October 2026

Welcome to PAKDONKIE. These Terms of Service govern your use of our website and your purchase of products from our online store.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website.

1. About PAKDONKIE

PAKDONKIE is an online retail store offering foldable wagons, trolleys, cargo accessories, and related products.

All products, descriptions, images, prices, and availability are subject to change without prior notice.

2. Using Our Website

You agree to use our website only for lawful purposes.

You may not:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to interfere with the operation or security of the website.

  • Copy, reproduce, or misuse our website content without permission.

  • Provide false or misleading information when placing an order.

We reserve the right to refuse or cancel orders where we reasonably suspect fraudulent, abusive, or unlawful activity.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, measurements, colours, specifications, and other information are accurate.

However, colours may appear slightly different depending on your device or screen settings.

Product specifications may also change from time to time due to supplier or manufacturing updates.

4. Prices

All prices displayed on the PAKDONKIE website are in South African Rand (ZAR) unless otherwise stated.

Prices may change without notice.

The price charged for your order will be the price displayed at the time your order is successfully placed, subject to any obvious pricing errors.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

An order is not considered accepted until payment has been successfully received and the order has been confirmed by PAKDONKIE.

We reserve the right to cancel or decline an order where:

  • The product is unavailable.

  • There is an obvious pricing or product information error.

  • Payment cannot be verified.

  • We suspect fraudulent activity.

  • We are unable to fulfil the order for reasons outside our reasonable control.

If we cancel an order after payment has been received, an applicable refund will be processed.

6. Payment

Payment must be successfully completed before an order can be processed.

We use third-party payment providers to process online payments. PAKDONKIE does not store your complete payment card details.

You agree to provide accurate billing and payment information.

7. Delivery

We deliver to locations within South Africa where our available delivery services operate.

Delivery times provided on our website are estimates and may vary because of courier delays, public holidays, weather, peak periods, incorrect delivery information, or circumstances outside our control.

Customers are responsible for providing a correct and complete delivery address and contact information.

Once an order has been dispatched, tracking information may be provided where available.

8. Free Delivery Promotions

From time to time, PAKDONKIE may offer free delivery promotions, including promotions based on a minimum order value.

Promotional delivery offers may be subject to specific terms, exclusions, locations, products, or time periods. These conditions will be displayed during the applicable promotion.

9. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Nothing in these Terms of Service limits any rights provided to consumers under applicable South African consumer protection legislation.

10. Product Use and Safety

Customers are responsible for using products according to the manufacturer's instructions, recommended weight limits, safety warnings, and intended purpose.

PAKDONKIE is not responsible for damage caused by:

  • Misuse.

  • Overloading.

  • Incorrect assembly.

  • Negligence.

  • Unauthorised modifications.

  • Failure to follow product instructions.

  • Normal wear and tear.

Always check the product specifications and recommended capacity before use.

11. Intellectual Property

All content on the PAKDONKIE website, including logos, branding, graphics, photographs, text, product descriptions, designs, and other materials, is owned by or licensed to PAKDONKIE unless otherwise stated.

You may not reproduce, copy, modify, distribute, or commercially use our content without prior written permission.

12. Third-Party Services

Our website may use third-party services such as payment providers, delivery companies, Shopify, analytics providers, and other service providers.

These services may have their own terms and privacy policies.

PAKDONKIE is not responsible for the independent policies or practices of third-party service providers.

13. Website Availability

We aim to keep our website available and functioning correctly, but we cannot guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend or restrict access to the website for maintenance, updates, technical issues, or other operational reasons.

14. Limitation of Liability

To the extent permitted by applicable law, PAKDONKIE will not be responsible for losses resulting from circumstances outside our reasonable control, including courier delays, service interruptions, technical failures, or events beyond our control.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under South African law.

15. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that your information may need to be processed for purposes such as payment processing, order fulfilment, delivery, customer support, fraud prevention, and other legitimate business purposes.

16. Changes to These Terms

PAKDONKIE may update these Terms of Service from time to time.

Any updated version will be published on this page with a revised "Last updated" date.

Your continued use of the website after changes have been published constitutes acceptance of the updated Terms, to the extent permitted by law.

17. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes will be dealt with in accordance with applicable South African law.

18. Contact Us

If you have questions about these Terms of Service, your order, or any of our policies, please contact PAKDONKIE Customer Support using the contact details provided on our website.

PAKDONKIE
Pack it. Pull it. Lekker.

Nothing in these Terms of Service is intended to remove, restrict, or replace any rights you may have under applicable South African consumer protection law.